About OpenACE
OpenAce About OpenAce OA Cloud OA Mobile Solutions OA Case Studies
OpenACE has been developed as a cost effective Service Management system for the latest small to mid-sized PC Windows environments. Improvements in the latest release of OpenACE have been designed to further reduce workloads of both Office and Field Service staff. These enhancements include, streamlined call entry and closure, improved screen layouts to better present the most relevant information as and when it is needed. Also both sales order and purchase order processing have been enhanced for greater usability.
OpenACE is able to provide preventative maintenance management, fault logging, emergency call out and scheduled events, such as training and installation. The system can also deal with multiple contract, and warranty types, as well as recording costs for chargeable work. At each stage of the call the information for that call is time-stamped and the parts used, fix-code and other pertinent information is stored for future reference. For example, engineers’ vehicles may be one of the many types of spares depot the system supports.
OpenACE holds lists of installed equipment assigned to customer and site location. Handling of multiple customer sites is also catered for and poses no obstacle to efficient operation of the system. Concurrent with the equipment and site details, OpenACE will store information regarding the qualifications and availability of engineers and whether they are preferred for a specific site or customer.
OpenACE has the ability to link to various external packages. These capabilities and links can be extended to accommodate future customer and business requirements.
Key software functions supported in OpenACE:
|
|
|
|
|