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OpenAce  About OpenAce OA Cloud OA Mobile Solutions OA Case Studies

OpenACE can:-

  • Increase business profitability
  • Reduce overall business running cost.
  • Increase engineer efficiency and customer satisfaction.

OpenACE achieves this through:

  • Full Call Handling and Diary functions.
  • Mobile engineers notifications and updates.
  • Call Scheduling and Preventative maintenance planning and control.
  • Contract Management and billing functions.
  • Full Sales Order and Purchase Order processing.
  • Complete stock and inventory control.
  • Links to many external accounts and business packages.

If you’re in the service business, no matter what your field of expertise, one of our OpenACE solutions can, and will, make a significant and positive difference to your business. Take a closer look at what OpenACE can do for you!

Listed below are some of the key features supported in OpenACE:-

OA Cloud

OpenACE

OA Mobile

Call Handling
Call Logging, Job Allocation and Engineers Diary, PC based

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Call progression, update and closure, PC based

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Technical Support Function

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Workshop Processing

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Preventative Maintenance scheduling

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Call Escalation Monitor, PC based

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Comprehensive Customer and Site Contact Details

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Notes and Actions time and date stamped

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Comprehensive Asset recording for customer equipment

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Postcode Lookup Integration

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Call archiving function with on-line history

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Stock & Invoicing
Stock receipts, issues, returns, reservations, and transfer

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Stock Level monitoring and adjustments

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Multi depots (Engineers Stock Included)

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Parts re-order levels

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Serial Number Tracking

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Comprehensive reporting

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Full Bill of Materials Functionality

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Period End Adjustments

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Multiple suppliers per part/item

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Direct Mobile stock updates by engineer

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Kit Parts

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User Defined Periods

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Direct Invoicing and Dispatch note generation

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Selectable item line for chargeable parts

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Full Purchase and Sales Order functions

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Batch Updates for part/item pricing

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Enhanced contract manager
Contracts Quotation

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Contracts Invoicing

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User tailored Invoicing

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Invoicing by period, event, or elapsed time

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Meter reading and billing

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Global pricing updates

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Selective product and pricing updates

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User tailored quotation

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Utilities
Sage Accounting Integration

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Quickbooks Accounting Integration

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Mobile phone and PDA remote updates and call progression

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Auto customer email of call progression

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OA Cloud

OpenACE

OA Mobile